Refunds for Practical and Performance Grade exams from January to 31 December 2021.
To support customers affected by ongoing COVID restrictions, for all instrumental and singing exams in all countries, any absent candidate will automatically receive a full refund. This includes Performance Grade exams where the candidate has been unable to record and upload their video.
You do not need to contact us to request a refund. However, it will help us if you can log in to your account and cancel the exam.
Please note this policy does not include Grade 1 to 5 online Music Theory exams.
- For Performance Grades we will issue refunds within one month of the end of the exam session (not the exam date).